Google’s much-awaited response to the burn-in issue on the bigger Pixel 2 has finally arrived. And depending on how you see the burn-in, it might be bad or good. The issue was first reported when review units exhibited a case of strong burn-in, and some reviewers took to Twitter to voice their concern. Since then, others also found the issue existed and soon Google was in hot water. However, that was not the only issue with the display as others reported blue tint when viewed from varied angles as well as lack of proper colour saturation.

Google’s reply to the burn-in is simply that it is a no issue and the ghosting is normal. Here is what they said: Our current investigation of burn-in, which started as soon as we received the first user report on October 22, confirms that the differential ageing is in line with that of other premium smartphones and should not affect the normal, day-to-day user experience of the Pixel 2 XL.

If the reply is not comforting, Google has also promised a software fix. The burn-in was mainly seen in the lower parts of the display with the navigation buttons. As we know, Android v8.1 developer preview brings adaptive navigation bar that dims automatically. This ought to control the issue. Also, the max brightness of the phone will be lowered by 50 nits.

The other big issue was colour saturation with both the Pixel 2 phones. Many users said the colours on the phone were muted and did not look vivid as we’ve come to expect on most OLED panels.

To that, Google VP of Engineering, Seang Chau said, “Out of the box, the Pixel 2 XL display defaults to sRGB + 10%. This is the sRGB gamut, expanded by 10% in all directions to make it slightly more vibrant. Humans perceive colours as less vibrant on smaller screens, such as on a smartphone. So we chose this for aesthetic reasons.”

Moreover, a future update will bring a “Saturated Mode” that will satisfy colour-hungry eyes.

Google didn’t yet address the blue tint issue that was another potential problem with some review units. Although, the company did announce a 1-year warranty extension for both the Pixel 2 phones. Perhaps it is a way to show its confidence in the new hardware.

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